Packaging Factory

TRACK & TRACE PARCEL

**Please Note**

This tracking service is only available to orders made strictly with the

'Track & Sign' or 'Signed For' delivery options made upon checkout.

If you are experiencing delays with your orders please sit tight, your order should be with you shortly. 

If you're concerned that you have been waiting a long time for your order and it has not arrived within the estimated time-frame, you may receive an instant answer to your query on our frequently asked questions page.

 

Alternatively, if this is un-helpful please send us your query requests using the request form the right team member will get back to you as soon as possible.

TRACK NOW

Frequently asked questions

What should I do if I am experiencing technical difficulties at checkout?


If you're having difficulties ordering items from our stores, we advise you to first check your bank as there may be an issue with your bank account. If you're sure that the issue is not with your bank provider then, It may be a technical issue on our end. If this is the case please contact us immediately using the general enquiries form on our site, we will get back to you with a fast soultion to fix the problem.




I have not yet received my items, why is this?


Orders can be tracked on our 'Track Orders' page or by using the contact form below.
*You MUST add your Order Number in the Subject for a faster response*
The processing time for all orders is between 24-72 hours, we ship all orders within this timeframe. After your order has been shipped, delivery time within the United Kingdom is 3-5 working days and 7-30 working days for international orders.
Please note that delivery times may vary during international holidays, "world pandemics", or on limited edition items.




I missed my delivery, what should I do?


If you miss your postal order on the day of delivery, you can collect it from your local Post Office branch instead. (There’s no extra charge to pick it up) Here's what you should do:
Pick a Postal Office
UK Residents can collect from any of 10,000 Local Collect Post Office branches. Around 8,000 are open longer hours, including 9am – 5:30pm on Saturdays. And over 4,000 open on Sundays. Bring proof of ID
Picked a branch to collect your parcel from? Just bring some proof of identity for the person it’s addressed to and a copy of the tracking ID. To collect a parcel from any Post Office, you’ll need some proof of identity. It could be a full driving licence, passport or any of the list below. Just make sure it’s the original (not a copy) and for the person the parcel’s addressed to. ID acceptance:
• Birth certificate
• Building society book
• Cheque book
• Cheque guarantee card
• Council tax payment book
• Credit card
• Credit card statement (no older than 6 months)
• Debit card
• Full driving licence
• Marriage certificate
• Military photo ID
• Police Warrant Card
• Foreign national identity card
• National Savings bank book
• Valid passport
• Paid utilities bill (no older than 6 months)
• Standard acknowledgement letter (SAL) issued by the Home Office for asylum seekers
• Trade union card
If you’re under the age of 18 and can’t provide any of the above, you may use one of the following too (originals, not copies):
• Medical card
• National Insurance card
• Savings book




Can items be shipped to my country?


Smodè Publications ships to most countries worldwide via Royalmail for all domestic packages and Parcelforce for all international packages. At the store checkout you will be prompt to add your location by using the first line of your address or zip/postal code before the payments method, here we use an automatic map generator that will allow you to select your address from the dropdown menu.




What is the best shipping method to use for my order?


We advise our customers to use the 'Track & Sign' shipping method at the checkout. This enables both the customer and distrubtions to easily track and trace items and locate it in transit. Once your items is ready to be delivered you will be asked to sign for your order by your local, postal courier.




What are the rates for shipping and handling?


£4.95 is our flat rate for UK standard domestic handling and £7.63 is the flat rate for the rest of the world domestic handling.




What if my items arrived damaged?


Smodè distribustions team take handling very serious therefore, we impelement health and saftey measures and special handling techniques when preparing and packaging an order. All items that are shipped to customers from our stores or distrubtions centers are thoroughly checked for any damages. Smodè Publications are not responsible for any delivery items that may be affected in air and ground transits, by customs, natural delays, or any extra fees, once the package has been shipped from the United Kingdom.




Where can i get an old edition of Smodè Magazine?


The previous editions are all available online in a digital version. If you would prefer to receive a print copy then please email us, we will be happy to post one to you. Please note that we do not hold stock of many of the older editions, so we can not guarantee that you will receive it within the estimated delivery timeframes.





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